How Can U Get a Government Sim Working Again Once You Havent Uswd It for a Month
Frequently Asked Questions for SIM Registration 2021
1. Why the need/benefit for SIM Registration?
a. Secure your SIM and stay connected
b. To develop and build a SIM database with integrity, boosting confidence and security for the employ of services dependent on the communications network
c. To curb fraudulent and criminal activities
d. Secure SIM Menu based transactions
due east. To assist determine at every point in time the accurate number of valid and accurate SIMs on the networks
f. For Operators, the practise will enable them to build improve demographics of their customer base and help them develop products and services to suit the various groupings
chiliad. The Regulator, NCA, will also depend on the statistics generated by the data to regulate the industry even ameliorate.
h. On the economical front, the SIM Registration will enhance economic growth and gradually formalise the breezy sector as people will now be able to access E-Government services and other individual e-services. In add-on, the SIM Registration will also support fiscal inclusion across the vulnerable sectors.
2. Why are we re-registering?
a. ID Verification – The central claiming with the 2010/2011 SIM registration and thereafter was the verification of the identification documents used. There are records of fake ID numbers as well every bit fictitious names for existing SIM registration databases. The integrity of existing SIM registration databases was compromised by the non-verification of the identities used for registration.
b. Pre-registered SIM cards – There is too the effect of non-verification of IDs which allowed some SIM carte du jour vendors to annals SIMs before selling them. Consequently, the SIM was already activated before it is sold to the eventual user. This defeated the principal objective of the SIM registration practice. In 2016, the Electronic Communications (Subpoena) Act, 2016, Act 910 outlawed the dealing in pre-registered SIMs. Violators were and are liable on summary conviction to a fine of non more than three m penalisation units or to a term of imprisonment of not more than five years or to both.
c. Non-enforcement of the provisions of the constabulary – Since onetime in 2013, the NCA relaxed the enforcement of the SIM Registration Regulations due to a plan to register all SIM users following the issuance of a National Identification Carte. Regulation vii(1)(50) of the National Identity Register Regulations, 2012 – L.I. 2111 (20th Feb, 2012) made the National ID bill of fare the mandatory identification document for registration of SIM cards. The plan at the time was to carry a national SIM re-registration practise when the national ID registration do is completed. The national ID project which delayed created a long lull in enforcement of the SIM registration regulations resulting in several improperly registered SIMs being activated on the networks of the MNOs.
d. Enforcement of the provisions of the police force – In accordance with the law, the following Identification Document shall be used for the registration practice:
i. Regulation 7(1)(fifty) of the National Identity Register states that, "A National Identity Carte du jour (Ghana Card) issued to an private shall be used for the registration of SIM cards; where identification is required." This is applicable to individuals who qualify for citizen and non-citizen National ID Cards.
ii. For non-citizens who are non resident in Republic of ghana (who will be staying in Ghana for less than ninety days), a valid passport or ECOWAS Card; is required
3. For a corporate body, a document of incorporation will be required for identification.
three. What will our details/data exist used for?
a. Your details shall be stored in a Central SIM Registry and shall only exist accessed:
i. Upon receipt of a court social club to assist law enforcement forestall, detect, investigate, and prosecute fraud and other criminal activities.
ii. To help National Security matters such as a public wellness emergency.
b. Your details will not be used for any other purpose or shared.
four. Who will continue our details/information?
The data volition exist stored in a Key SIM Registry at the National Information technology Agency.
v. Who can have access to the details/information nerveless?
a. Access to the SIM Annals will exist highly restricted with the relevant inspect trails to provide details of anyone who accesses information technology. At that place volition be strict compliance with the Data Protection Act 2012 (Act 843). Furthermore, the Data Protection Committee is a major stakeholder in this practice.
b. The Minister for Communications and Digitalisation has designated the National Information technology Bureau every bit the establishment to host the SIM Annals.
half-dozen. Is there whatsoever cost to the SIM Registration?
a. Existing subscribers volition not be required to pay for registering your SIM Carte du jour. Please practise non pay money to any amanuensis or vendor who asks for money to register your SIM Card. Besides report to your Service Provider or the NCA, everyone who asks for payment earlier registering your SIM Menu.
b. The Government has agreed with all stakeholders to waive the fee for SIM registration to encourage SIM Registration.
c. New Subscribers will only be required to pay for the toll of the SIM Cards and not for the toll of the Registration.
vii. What IDs would exist required?
The ID used is dependent on the type of Subscriber. Delight run into below for the different types of subscribers:
8. What happens to the former registration information?
This volition no longer be useful.
9. Where was the old registration data kept?
The data for the one-time registration was kept with the various MNOs or SIM issuing companies.
10. What happens if my Republic of ghana Card is lost?
a. Your Ghana Card is needed to complete the SIM Registration Procedure.
b. As long as y'all accept the central information that was captured when you were registering for the Ghana Menu, you can complete Stage 1 of the SIM Registration.
c. However, we advise that you get a replacement Ghana Bill of fare every bit information technology will exist needed for Stage 2 of the Registration.
11. If Ghana Card is to be used, what happens to those who do not take the Ghana Card?
a. The NIA is opening Regional and District Offices to enable Ghanaians who have not registered for their Ghana Cards to exist able to practise so.
b. In addition, those who take registered simply take not picked upward their Ghana Cards should be able to do so from the various NIA offices.
12. What is the elapsing for the registration?
The SIM Registration begins on 1st October, 2021 for a six (6) month period and ends on 31st March, 2022.
13. Is the SIM Registration Mandatory?
Yes, from 1st October, 2021, all SIM Cards should be registered in line with the new registration procedures.
14. What happens after the deadline for the registration?
a. There will be a review of the SIM Registration project to determine the adjacent steps.
b. But information technology should be noted that SIMs that have not been registered in accordance with these new directives and guidelines volition exist removed from the networks.
15. How would the registration process be managed taking into account the COVID-xix pandemic?
a. For this reason, subscribers can actually stay home and complete Stage i of the SIM Registration. It is only for the Stage ii where subscribers volition accept to visit their Service Provider (Customer Care Middle or Agent).
b. Furthermore, the MNOs have a lot of agents and Subscribers exercise not accept to blitz to do this. There SIM registration process volition exist conducted for a menses of six (half-dozen) months.
16. Would the registration kick-off exist nation-wide or in phases?
a. The registration process is nation-wide.
b. As stated before the registration process has been developed to in view of the Covid-19 pandemic. Subscribers can do the start stage in the comfort of their homes and they have six (6) months to consummate the bio-capture. For businesses, the MNOs will appoint them regarding their registration.
c. Furthermore, the 2d stage which requires the subscriber to visit the agent or customer care eye is done in a contactless manner with regards to the capturing of the bio metrics. The but point of contact is when the amanuensis takes your Ghana Card to capture the details. But they have also been trained to sanitise it before giving information technology dorsum. We also urge subscribers to ensure that their IDs are sanitised.
17. How many SIM cards can 1 register?
See below the various limits for SIM Menu ownership:
a. Individuals – Limit of 10 SIM Cards across all networks
b. Foreigners – Limit of 3 SIM Cards across all networks for Visiting Foreigners – Limit of ten SIM Cards across all networks for Resident Foreigners
c. Businesses – No Limit on SIM Cards for Businesses
xviii. Won't the fact that in that location is no limit for Businesses defeat the purpose of the SIM Registration?
a. No. Please note that each SIM Menu volition be linked to a Business Operating Certificate and the Ghana Card of one of the business entity's listed directors to make it easy (on the production of a courtroom lodge) to place the owner of a SIM Card.
b. The full general public is cautioned to avert hiding backside Businesses to register every bit many SIM Cards as they desire as ALL SIM Cards registered to a Business organisation will be linked to the Ghana Card of a Listed Director.
19. How long will it have for one to register?
a. The whole process should take approximately seven to 8 minutes for your SIM to be registered.
b. For Existing Registrations
i. Stage i (Linking Ghana Card to SIM Card via USSD) – four minutes
ii. Phase 2 (Bio-capture via SIM Registration app) – 4 minutes
c. For New Registrations
i. Entire Procedure (via SIM Registration app) – 5 minutes
20. What would happen to the old mobile coin registrations?
The MNOs volition ensure that the relevant SIM registration volition be linked to the Mobile Money accounts.
21. Some MNOs had asked their customers to register their SIM Cards. What happens to the validity of their registration with regards to update of their records?
a. Subscribers who have registered their SIM Cards will have to register in line with the new directives.
b. The MNOs volition endeavour to comply with the current requirements and directives for the national SIM Registration exercise.
22. Volition numbers modify or old numbers will be maintained?
The SIM Registration practice will not result in a modify of numbers. You will still be using your same numbers.
23. Will we require new SIM cards?
No, you will not require new SIM Cards.
24. Volition this exist the final registration or practise we have to register again after some years?
a. The Government is hopeful that this Registration exercise will be the last one to be held. That is why utmost attention is being paid to ensure that the relevant processes are all in identify before the practice begins.
b. The Government has engaged all relevant stakeholders involved in this practise and all parties have worked assiduously to fill up all likely gaps for the particular exercise based on lessons learnt from the previous exercise conducted.
25. Will Registering my SIM Card give me ownership of the SIM forever?
a. Equally long as you keep the SIM card active, it is yours.
b. SIM Cards that are inactive for over a period of 90 days volition be churned as per laid down policies.
c. This applies to Resident Foreign Nationals who have registered their SIM Cards with a Not-Denizen Republic of ghana Carte du jour.
d. Strange Nationals who register a SIM Card with their Passports or ECOWAS Cards will have the SIM only activated for utilise for just 30 days. This can simply be extended twice more for a catamenia of 30 days each time after re-applying and providing bear witness of their extended stay to their Service Provider. At the end of which the SIM Card will be de-activated.
26. We go on on Registering our SIM Cards. Why? I accept registered my SIM Cards more than twice, why are y'all asking me do and so again?
The Government has only conducted one previous registration exercise and that was in 2010/2011 SIM.
27. What happens to inactive SIM cards? Can they be re-registered?
a. Inactive SIM Cards every bit per the NCA'southward directives to the MNOs are churned for re-use.
b. Only SIM Cards which accept been biometrically registered volition exist connected to the network after the deadline.
c. If your SIM Carte is inactive, contact your service provider and ensure to register it unless of class you do non want to use the SIM Card once more.
28. How exercise I de-link a SIM Card from my Ghana Card if I no longer wish to utilize it? How long will it take to do this?
a. You lot will be required to visit your service provider and follow their instructions on how to de-link your SIM Card from your Ghana Card.
b. Please check with your Service Provider to detect out how long information technology will take.
29. Tin can I register more than than ane SIM bill of fare with the same ID carte?
Yes, y'all can register more than 1 SIM Card with the same ID.
30. How many SIM cards can I register on one network?
a. Please note that yous can own 10 SIM Cards across all the networks (AirtelTigo, Busy, Glo, MTN, Surfline, Telesol and Vodafone).
b. For Consumer choice, yous decide which networks to spread the 10 SIM Cards across.
31. Can I register a SIM card for each network?
Yes, you tin can register a SIM Card for each network if you so wish.
32. I accept over five SIM cards. Can I register all of them at once with the USSD?
No. Each SIM card will uniquely be registered.
33. How tin NCA determine the number of SIMs that have been registered?
The NCA will receive daily updates from MNOs and BWAs on SIM cards registered.
34. Practise I need to re-annals after porting to a unlike network?
When you lot make up one's mind to port your number to a unlike network, you will be required to go to the new network provider with your ID equally pertains.
35. Volition the registration affect already ported numbers?
Yes, already ported numbers volition accept to be registered once the exercise starts on 1st October, 2021.
36. Will the registration affect tariffs?
No. The registration will non bear on the tariffs for communication services.
37. Tin a minor/under age register?
The Government has noted that equally a outcome of the pandemic, more and more younger people are using continued devices for their online educational activities. To arrange this, and in cognisance of the importance of communications services, the historic period for owning a SIM Card is set at fifteen years.
38. If not, can ane register for a minor?
a. For people younger than 15 years of age, it will exist necessary for them to accept an developed register for them. The adult should be a parent or guardian of the individual who is less than 15 years of age.
b. Again, we caution anybody to ensure that they do not use their Ghana Bill of fare, Business document or Passport to register a SIM Card for unknown people equally you may be held responsible if the SIM is constitute to accept committed fraudulent activities.
39. What about disabled or aged people with mobility challenges?
a. The beauty about this is that about of the Operators accept agents who are mobile and tin can move to any location easily.
b. We also advise that calls can be made to the Operators to request for assistance and they will assistance. It will exist useful for subscribers to indicate their location to enable the operator identify the closest agent to assist them.
40. What happens to pre-registered SIM cards?
a. The SIM registration do will ensure that pre-registered or SIMs registered in-correctly are taken off the network.
b. The NCA will be conducting regular audit inspections of the MNOs to ensure compliance.
41. Simply I have been using my pre-registered SIM Bill of fare for over 3 years. How Tin I annals it in my proper noun as I have been using information technology for a lot of my transactions?
a. One of the objectives for this exercise is to erase or delete SIMs which cannot exist deemed for in terms of buying and to ensure that each SIM Card is tied to a valid ID.
b. For subscribers who observe themselves in this situation, all they need to do is to inform their Service Provider who will then let them submit some documentation or provide bear witness to support their merits before the SIM Card can be registered in their name.
c. For subscribers of MTN and Glo who are facing such challenges, if they are unable to link their Republic of ghana Card to the SIM Card, the network will send them a message to inform them that they will exist called with a specific number to become through some security procedures.
d. For subscribers of Vodafone and AirtelTigo who are facing such challenges, if they are unable to link their Ghana Card to the SIM Card, the network will send them some security questions related to their use of the SIM Menu.
42. I lost a family unit member and I have been receiving calls on their SIM related to their work or to the family? How can I register the SIM in my name?
a. The loss of a loved i always creates the need to continue communicating with regards to their friends or business concern partners.
b. When such a situation occurs, subscribers are advised to submit the Letters of Administration for the estate of the deceased and the SIM Menu will then exist registered accordingly. Where the subscriber's name is not on the Letters of Administration, they will need the person(southward) designated in the Letters of Administration to write an Potency Letter to the Service Provider requesting them to register the SIM Menu in the proper noun of the one who want to keep on using the SIM Card.
c. In a Business environs, the Business can hands request the Service Provider to link the SIM Menu to the Republic of ghana Card of another Listed Managing director.
43. I am a Ghanaian living outside, on peacekeeping, official assignment exterior and I still use my Republic of ghana SIM Card. How tin can I register my SIM Carte as I practice non desire to lose the number?
a. Nosotros recognise that this is an effect which affects a number of Ghanaians. We encourage subscribers in such situations to endeavour to complete Phase 1 (via USSD) of the SIM Registration procedure for existing subscribers. The NCA will come out with modalities for subscribers in these situations to consummate their Bio-Capture.
b. This as well applies to MTN subscribers outside Ghana who have signed up for the "MTN Reserve My Number" service.
44. How would the registration affect and curb Mobile Coin fraud?
a. We are hopeful that with each SIM connected to a valid ID; Ghana Card, Business Registration Certificate or foreign Passport, the perpetrators of these fraud volition no longer have any hiding identify and will be forced to stop the fraudulent activities.
b. This is possible as fraudsters volition exist identified with their mobile numbers because each subscriber'due south mobile number is tied to his or her ID carte/ Passport details.
45. Later on the registration, volition we withal be required to present ID cards for mobile money transactions?
That volition depend on the operational policies of the MNOs offer these services.
46. What information will exist required from me for the SIM Registration?
47. Does my information have to match the information I gave when registering for my Republic of ghana Card? And what happens if some of the information I provide does not lucifer?
a. Yes. This is necessary to ensure that the identity of the person is verified for SIM Ownership.
b. Registration officials will await that yous produce your Ghana Menu. They volition and then verify if the card y'all presented is authentic.
c. As mentioned earlier, if yous take misplaced your Ghana Carte, or do not have i, kindly contact the NIA for a replacement or to be issued one.
48. What happens if some of the data I provide does not friction match?
You volition be informed by your Service provider or their Agent and y'all may need to visit the NIA to resolve this.
49. Tin you explain the registration process, as in how will the information I provide for my SIM Registration and ID Verification be processed? SIM Re-registration volition exist done via various ways depending on the type of Subscriber you are.
a. For Existing Individual Pre-Paid and Mail-Paid Subscribers
i. Customer initiates registration of existing SIM past submitting Ghana Card details via a Brusque Lawmaking as under-listed via USSD Short Code 404:
a . Showtime proper noun and Surname
b. Date of Nativity
c. Ghana Bill of fare Pin
d. Sex
ii. MNOs ostend client ownership by comparing details [Surname, First name(s), DOB and Sexual activity] with existing registration database and when there is mismatch, authentication procedure is activated.
iii. If ownership is established, the subscriber's Republic of ghana Card Pin and DOB would be submitted to the NIA for validation.
4. NIA confirms verification and sends KYC dataset if validation is successful (matches) and uses the data to complete registration.
five. The customer is notified and will be sent a unique reference lawmaking (SUIID) which will be used for the second role of the registration process.
vi. If validation is unsuccessful (mismatches), NIA sends a failed report (specifying the failed field (s) only) and reason for failure to the Operator.
seven. If verification and SIM ownership cannot be established, the request will be rejected.
viii. The customer receives a notification of failure and will be required to visit the CCC of their Service Provider.
b. For:
• New Individual Pre-Paid Registration
• Existing and New Individual BWA Subscribers
i. New customer purchases SIM from Amanuensis. Earlier SIM is activated, new customer submits their Ghana Carte du jour to MNO Agent. MNO Agent conducts physical checks with new customer and at the same time capture all the minimum datasets equally detailed below via the SIM Registration App:
a. First proper noun and Surname
b. Date of Nascence
c. Ghana Carte Pivot
d. Sexual activity
two. Details are forwarded from MNO to NIA for verification process.
iii. In one case verification is completed by the NIA, KYC information is submitted to the MNO and feedback is sent to the Agent via the SIM Reg. App (SRA).
iv. The Amanuensis proceeds to capture the following via the SRA:
a. Front end and Back of the Customer'southward Ghana Card
b. Picture of the Subscriber
c. Fingerprints of the Subscriber
* Subscriber is advised to ensure that the correct details are captured earlier submission.
v. Later on successful capture and submission to the Service Provider, the SIM is at present activated for use.
c. For Foreign Nationals with Existing Pre-Paid and Mail service-Paid SIM Cards
i. Customer initiates registration of existing SIM by submitting Ghana Card details every bit under-listed via USSD Curt Code 404:
a. Outset proper name and Surname
b. Engagement of Birth
c. Passports or ECOWAS Cards Number for Not-Resident Foreigners/Non-Citizen Ghana Menu Pin for Resident Foreigners
d. Sex
ii. MNOs confirms client buying by comparing details [Surname, First proper name(s), DOB and Sex] with existing registration database and when there is mismatch, authentication procedure is activated past the Operator.
three. If buying is established, the subscriber'south Ghana Card Pivot and DOB would exist submitted to the NIA for validation.
iv. For Non-Resident Foreigners, MNOs will conduct validation via approved database.
v. NIA confirms verification and sends KYC dataset if validation is successful (matches) and uses the data to consummate registration.
vi. The customer is notified and volition be sent a unique reference code (SUIID) which will be used for the second part of the registration process.
seven. If validation is unsuccessful (mismatches), NIA sends a failed report (specifying the failed field (due south) simply) and reason for failure to the Operator.
viii. If verification and SIM ownership cannot be established, the request will exist rejected.
9. The customer receives a notification of failure and will exist required to visit the CCC of their Service Provider
d. For:
• New Foreign Pre-Paid Registration
• New Subscribers Existing and New BWA Registrations
i. New client purchase SIM from Agent. Earlier SIM is activated, new client submits their Passport/ECOWAS Carte du jour/Non-Citizen Ghana Card to MNO Agent. MNO Agent conducts physical checks with new customer and at the same time capture all the minimum datasets as detailed below via the SIM Registration App:
a. First name and Surname
b. Date of Birth
c. Ghana Card PIN
d. Sexual practice
two. Details from Non-Citizen Republic of ghana Card are forwarded from MNO to NIA for verification process.
iii. For Non-Resident Foreigners, MNOs will acquit validation via approved database.
4. Once verification is completed by the NIA, KYC information is submitted to the MNO and feedback is sent to the Agent via the SIM Reg. App (SRA).
v. The Agent proceeds to capture the following via the SRA:
a. Front end and Back of the Customer's Ghana Card
b. Pic of the Subscriber
c. Fingerprints of the Subscriber
* Subscriber is advised to ensure that the right details are captured earlier submission.
vi. After successful capture and submission to the Service Provider, the SIM is now activated for use.
e. For:
• Existing Business Entities
• New Business concern Entities
i. Business organisation Entities will go through a due diligence process with their Operator which includes the MNO verifying their concern registration documents with Registrar General'southward Department (RGD).
ii. After that has been done successfully, the MNO volition take the Listed Director of the entity through the SIM Registration App and link one Business SIM card to the Listed Director'due south Ghana Card.
iii. For public/civil service organisations, they will take to send a alphabetic character to the MNO signed by the head of the institution with the name of a Director whose Ghana Card will be linked to the SIMs of the organisation.
iv. The MNO volition then take to submit a listing of the SIM Cards of the company to the Sim Annals.
v. Registered Business SIM Cards will be distinct from personal SIM Cards registered past the Shareholder/Director.
50. How exercise I register my Data SIMs since it does non take a dialler and I can't utilise it to send a USSD?
a. If you have whatever SIM being used in a device for services including internet/data/mifi services, please note that the fashion of registration will be like that of the new SIM Registration.
b. Kindly verify the specific process for this from your Service Provider.
51. What devices will be used for the SIM Registration?
a. For phase one, at that place will exist no special devices to exist used from the Existing Subscriber'due south point as the first process will be done via USSD on the Subscriber'southward ain device.
b. Agents volition be using a device which has been loaded with the SRA for:
i. For phase 2 of the registration process for existing subscribers
ii. For the entire registration process for new subscribers
iii. For the unabridged registration procedure for new and existing BWA Subscribers
52. What cocky-assist procedures are in identify for the SIM Registration?
A number of procedures take been adult to help the subscriber. They include:
| Subscriber Query | Short Code | Cost |
| The condition of my SIM Carte du jour registration | 400 | No Cost |
| To register your SIM Carte | 404 | No Cost |
53. How can I as an Individual bank check the SIM Cards which accept been linked to my Ghana Card? How tin Business organization Entities also bank check which SIM Cards are registered in the name of the Business organization, given that some Businesses may take over 100 SIM Cards for their operations?
Individuals and Businesses are kindly check with your Service Provider for how you tin verify SIMs registered in your name and with your Republic of ghana Bill of fare.
54. Is internet connectivity required for the SIM Registration?
a. Internet connexion is not required for the starting time stage(USSD) of the Registration process for Existing Subscribers.
b. Even so, for the second part of the Registration process for Existing Subscribers and the entire Registration process for New Subscribers, Internet Connectivity is required equally the Agents who will be undertaking this will be using the SRA.
55. What most areas with no Cyberspace?
The SRA is designed in such a fashion that the app tin shop a number of SIM Registrations and concord them on the system. When the Agent gets to a point where they can connect to the internet, the stored registration information will be sent to the MNOs for processing.
56. What support are in identify for Operators?
a. To assist the entire registration process, the MoCD has engaged the Ghana Investment Fund for Electronic Communications (GIFEC) and Ghana Post (GP) and so that MNOs tin can employ the corresponding Community ICT Centres and Post Office Branches with cyberspace connectivity to bear SIM Registration.
b. The NCA has also made available 3 (iii) of its Regional Offices to support Operators in this regard.
Source: https://nca.org.gh/key-concern-areas-frequently-asked-questions-for-sim-registration-2021/
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